Spirit Airlines Complaint - Don't take Spirit Airlines
Resolution Update on 10/27/2008:
On the 18th of December my family and I traveled to Jamaica on Spirit air. When we were checking in for our flight at LaGuardia we saw about 2 or 3 of our bags that was tagged excess baggage. I demanded to talk to a supervisor about this situation in which he stated that it was done for the safety of the passengers because of the weight issues. He also stated that we may or may not get those bags but we would get it at the end of the day. I said ok that was understandable but the agent should have the decency to tell us from the beginning. My flight was from New York which connected through Fort Lauderdale into Kingston, Jamaica. This awful journey started when one of the flight attendants told us that the connection into Kingston would be at gate H7. I had a wheel chair passenger and we requested a wheel chair which took a long time to arrive. Quite frankly we waited for the wheel chair for about 25 minutes after all the passengers left the aircraft. After my family and I departed from the aircraft we went to gate H7 just as what the flight attendant told us. To my utter surprise I saw on the screen Air Canada to Toronto. We only had like 10 minutes to catch the connecting flight into Kingston.
We started to get nervous because the flight attendant told us the wrong gate. One of the workers that were assisting with the wheel chair went and found out that the gate was not H7 but F2. My family and I had to run, we had to go outside of the airport to the next terminal go through security once again before finally reaching to the right gate for our departure into Kingston.
When I thought everything was about to go smoothly this is only the calm before the storm. As the plane left the gate from Fort Lauderdale into Kingston we were in line ready for take off when the captain told us that they needed to go back to the gate because they were missing some of the luggages. When we returned to the gate the flight attendant told us the luggage was not balance in the baggage compartment and they are trying to balance it. Spirit Air is such liars what do they take the customers for an idiot. While at the gate a commotion erupted at the back of the aircraft in which a lady wanted to get off the plane. The Supervisor came onboard the airplane and eventually she stayed. Afterwards the plane left the gate once again and we were in line for take off when an argument between the flight attendant and a passenger erupted which caused the aircraft to return to the gate once again.
The US Marshalls came and escorted the passenger off the plane. I have never experienced such craziness in my life. I believe the flight attendant should also be reprimanded for her nasty behavior. She showed not etiquette. Finally the airplane departed to Kingston.
My family which comprised of five people traveled with two bags each which is a total of 10 bags. When we arrived into Kingston to claim our luggage’s we only received one out of 10 of our luggage. What a shock and utter disgrace. Some of the passengers did not receive any of their bags. The commotion at the Kingston airport is a signal that Spirit Airlines need to get out of Jamaica. There was absolutely no Spirit air representative but Jamaican locals taking our claims. They told us that they can deliver our bags to our house. To tell you the honest truth if we waited for Spirit Airlines to deliver our luggage we never get those bags until the end of my vacation. We had to return to the airport the following day which was the Wednesday in which we received 2 bags. Traveled back to the airport on Thursday in which in which we received 3 bags. On Friday we finally received the remaining of our luggage. It takes money to go back and forth to the airport for those three days.
On our return to New York on Jan 4, 2008 we had to connect in Fort Lauderdale again. While in Fort Lauderdale it took us over 1 hour and 30 minutes to claim our luggage. Each time they were sending us from one carousel to another to see if our luggage were there. Luggage from Montego Bay and Grand Cayman was coming on the same carousel. It was a mess. Eventually we received our luggage and re-check them again in order to go to New York. When we arrived at LGA I probably could count on my fingers how many passengers received their luggage. My family and I traveled with a total of 7 luggage and we only received 4. The carousel stop with no one to tell us that we were not going to get our luggage until the following day. We made a report in which our luggage was delivered at our home the following night.
What I hate about Spiritair, just because they offer cheap prices it means it gives them the authority to treat their customers like garbage. If you pay $5 for each bags to reach your destination is should be there with you. This company is a thief and a hustler they charge you for everything even for god made water. This company is not a business for the consumer but a scam to suck out customers of their money This was my worst traveled experience ever and want to be compensated in some way. I can surely tell you that I will never travel on that airline again. I am in the travel agent business and will never recommend anyone to take Spirit Airlines. I would rather pay $600 dollars on Air Jamaica or American Airlines than going through the horrendous experience. I need some type of apology and compensation for what should be a wonderful start to a vacation that became a disaster.