Dependable Maytag Home Appliance Center Complaint - Abominable customer service
NAPERVILLE, ILLINOIS -- My wife went to the Maytag store in Naperville, IL (1212 S Naper Blvd
Naperville, IL 60540) to have my daughter's Maytag dishwasher repaired. The switch on the door was not closing and the unit would run (fine otherwise) unless she held it shut. The store dispatched a repairman the next day.
The repairman arrived as scheduled. He announced to my daughter (single mom, 1 kid, 2 dogs) that the dishwasher was a fire hazard due to defective wiring, the subject of a CPSC recall. Parts would have to be ordered and it would be maybe 6 weeks before there would be parts. He refused to fix the door latch/switch problem.
He then pitched a $75 voucher in lieu of the repair, plus $50 if you bought a new machine from Dependable Maytag in Naperville from whence he had been dispatched. He mentioned numerous other needed repairs estimated to be $500 or more.
I called the store owner/manager to complain that he omitted to tell my wife, who was standing right in front of him, in his store, that there could be a recall on this machine (since Feb 07), and that if that were the case, there would be no repair whatsoever. Having known this, we might avoid an unnecessary service call costing $110.00 to have the repairman read the model number posted on the door. I asked him to tear up the check my daughter had written.
He refused flatly, saying that since my wife did not think to ask him about the recall, he was under no obligation to tell her of the likely consequence of the repair call in this case. I again expressed extreme dissatisfaction (no swearing or harsh language) but he remained adamant that "the customer is almost always wrong" (direct quote), and that he would do nothing further to see to it that I was satisfied with this transaction.
It is my intention to have Maytag (or whatever is left of it) complete the repair mandated by the CPSC recall, and to operate this dishwasher as long as I can, and then replace it with SOMETHING OTHER THAN MAYTAG assuming I can find someone elsewhere who has a clue about customer satisfaction.