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Cellswholesale.com Complaint - Selling via Web Non Warrantable phone

Review by Trolly Dolly on 2008-01-26
I saw advertised on cellswholesale.com a new phone, Nokia N95 8G. I bought and receive this phone. Almost immediately I had a problem with the phone, it wouldn't turn off and the bluetooth would not sync. After e-mails to & fro Nokia techs said I should return the phone for repair. I tried many times to send Nokia my serial number. Finally I called Nokia. I was told that this $700 new Nokia was not to be marketed for the US. It was for the Indonesian market and as such is unwarrantable. I tried to call "cells" but their mailbox was full and not accepting any more messages. I was able to e-mail.

Their answer to my plight "purchase a service contract." No where on their site does cellswholesale mention that their phones are unwarranted. My only recourse is the Better Business Bureau and the F.T.C. Deception is ever where.
Comments:3 Replies - Latest reply on 2008-06-15
Posted by Anonymous on 2008-01-26:
Clearly states on their web pages that they offer a 7-day return/exchange at no charge. But you have to contact them within 7 days, however, it doesn't say they will fix any defects. I'll bet the 7 days begins the day they ship the phones.
Posted by Trolly Dolly on 2008-01-28:
I just received another e-mail from cellswholesale. They said any phone sold as "unlocked" is considered "grey" market. Is this one step from Black? Once again they have NOT at any time said that the phones they sell are unguarenteed or unwarranted. Is this the reality of buying on the internet? Buyer beware, consumer be scared.
Posted by alyssa2211 on 2008-06-15:
I bought a HTC Diamond cell phone from Cellswholesale.com. I am posting this review because I have a problem with a previous reviewers interpretation of Cellswholesale. First of all, I knew the HTC Diamond was not released in the US yet, so I asked them what kind of warranty the phone came with. Nowhere on their site do they claim or even suggest that the phone comes with a warranty, so I was curious what I would do in the event the phone broke.

I spoke to a very helpful agent name Kim, who explained that the Diamond phone had been released in Asia and Europe, and that the phone came with a warranty from HTC United Kingdom. Not wanting to send the phone back to the UK in the event that it stops working, I asked her what my options were. I was told that I could purchase an extended service plan, which would guarantee my phone against any defects should they occur. I understood this, since there is no such thing as a HTC Diamond meant for the US market, if they are selling an import phone, it is not the company's responsibility to ensure that the phone comes with a manufacturer's warranty.

In the end, I decided to purchase the HTC Diamond cell phone from cellswholesale, and paid extra for their 2 year extended service plan. I called 3 other companies and asked them the same question, and all of them had the same answer. The bottom line is, when you buy an import cell phone, the warranty may or may not be redeemable in the US.

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