Diamonds International Informative - Beware of Diamonds International
My husband and I purchased a diamond ring in Aruba from Diamonds International. To make a very long story short, the stone was neither the color nor the clarity that they had stated and worse, they chipped the stone when they were setting it. They refused to acknowledge that the stone was chipped and when confronted with evidence that it was, they said that we must have chipped it. It took us 11 months, 20 letters, 4 written appraisals/evaluations, 27 emails, 30+ phone calls and numerous faxes to get our situation resolved. They ended up replacing the stone with a stone that is 1/2 carat smaller.
Advice I would give is DON'T buy from them, but if you do, try and get them to take it back. Once they have it, contact your credit card company immediately because they might give you a refund regardless of the circumstances. The credit card company said they would have given us a refund but since we were in possession of the stone they would not. Also, when DI offered to exchange the stone, The credit card company considered that an equitable resolution.
Do not believe cruise line recommendations. Royal Caribbean had them listed as a recommended store. They state that if you have a dispute, they will help resolve it. They did absolutely nothing.
Finally, if you can't get a resolution from your credit card company and DI isn't cooperating. Complain to everyone-NYC Better Business Bureau, NY Attorney General's Office and the Diamond Vigilance Committee in NYC.