Best Buy Informative - The Computer Ate My Delivery
JACKSON, MISSISSIPPI -- I bought a TV set and stand at Best Buy on County Line Road, Jackson, MS, last Wednesday morning. Because the salesman told me that it would not fit into my Honda Civic, I had to opt for delivery. On Thursday the salesman called and said that my delivery was "in the system for Friday, January 25." Ok, so I stayed home ALL DAY LONG, even though there were many things I needed to be doing elsewhere. A little after 5 p.m. I called Best Buy to find out how late their delivery went on -- whether I should give up on getting the TV set and go to the grocery store. None of the various people I talked to had a clue, either about why my TV set hadn't been delivered or how late delivery lasted. I decided not to go to the grocery store since maybe the TV set would still show up. About 7:30 I concluded that it wasn't going to, and I called Best Buy again. Once again I talked to several different people, all of whom were utterly clueless. "I don't know" was about all they could say about the situation.
This afternoon I called again and finally got to talk to an intelligent-sounding human being on the delivery truck, but he said that he didn't know anything about my order -- that he hadn't been working yesterday and thus didn't know what had happened and that he was out in the truck at the moment and thus had no way to find out anything about the situation. That all made sense, though it didn't get me any closer to knowing whether I was ever going to see the TV set or whether I had flushed $1600 down the toilet. Having gleaned nothing useful via the phone calls, I decided to go to the store. Describing all this is making me tired, so I'll jump quickly to the finish.
After waiting forever and ever and ever, I finally learned from somebody at customer service that the delivery hadn't been made because the delivery order had been deleted from the computer -- that the computer automatically reset itself in the middle of the night and that if something "didn't match perfectly" (whatever in the world THAT means), it was automatically deleted. She said that it was a good thing I had come to the store since otherwise nobody would have ever know about the delivery failure. Now, I would simply have never gotten the TV set. Things were looking better -- she said that it would be delivered first thing tomorrow. But then a couple of hours later the salesman called and said that the earliest it could be delivered is next Wednesday, a day when I have to be out of town, so it will be next Thursday. This assumes, of course, that the computer doesn't eat the delivery order.
Best Buy and Circuit City are very close to each other in Jackson. I normally don't shop at Circuit City unless they have something I want that Best Buy doesn't have. I have always preferred Best Buy for some reason. But Circuit City has suddenly risen greatly in my estimation. I'm usually pretty easy to please -- do not mind minor glitches. But after having lost a whole day waiting for a delivery that didn't happen, having talked to innumerable clueless Best Buy employees, and having heard the story of Best Buy's computer that eats delivery orders in the middle of the night, I am motivated not only to write this report but to spread the word in many other ways: Beware of Best Buy.