Microsoft Network (MSN) Complaint - Cancellation of internet service / billing
Got a new computer and thought I would try out the trial "FREE" MSN internet service. since it was a dial-up service, I quickly gave up on it. Tried several time to cancel the service, and even thought I did. However after the "3 month trial" period, while I was in the hospital, then traveling due to my mother's ill health and eventual death, MSN began charging my credit card. Trying to get caught up on my bills, I noticed MSN charge for the last three months. I immediately called MSN for cancellation and dispute the billing. Although cancellation was successful, billing was not adjusted for the months that I didn't use MSN and the months that I thought I had canceled MSN Service. Even though I tried a couple of time to cancel online, and once that I thought if was canceled, MSN representative said I should have read the terms and conditions CONCERNING THE "FREE" OFFER AND THAT EVEN THOUGH I MAY HAVE CANCELED ONLINE, I WAS REQUIRED TO CALL INTO TO CUSTOMER SERVICE FOR CANCELLATION.
BOTTOM LINE - NOTHING IS FREE!!!!!!!
AND I WILL NEVER DO BUSINESS WITH MSN INTERNET SERVICE AGAIN. I WILL PASS THE WORD TO ALL WHO WILL LISTEN.
By the way their customer service rep stated I would need to contact their lawyers if I wanted to dispute this further!
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