COTTONTOWN, TENNESSEE -- After 7+ yrs I decided to sell my home. To make my home more enticing to a potential buyer, I decided to add a HOME WARRANTY as part of the home sale. For some STUPID reason I chose National Home Protection, Inc. (NHP) and dealt with their Victor. He sold me the warranty / policy before Christmas 2007. Well, this past Friday, 01/25/08 I awoke to NO HEAT. At 6am I immediately sent an e-mail to NHP for service. Where I reside the temps outside were in the 20's so it was cold in the house. Long story short, they referred me to TWO of their contractors who refused to come out because I was too far away. By then, NHP had closed and the only people I was able to reach was their answering service. ALSO, I managed to get an EMERGENCY number from the answering service, but they simply wouldn't return my repeated calls for HELP! Because of the COLD and my family's comfort and safety, I hired someone on my own after waiting 29 hours for service from NHP which never materialized!! THIS Company is a SCAM!! PLS DO NOT use them and/or buy their services!!
If you are a REALTOR and reading this, pls do NOT ruin your credibility by suggesting or recommending NHP to anyone! I'm out $352.00 for the NHP contract PLUS $485.00 for service to repair my heater, which should have been paid by NHP, Inc. I have written to Victor Hakim and NHP, Inc. for reimbursement.