Ashley Furniture Complaint - Stalking Sales Rep in Store
4711 E. RAY ROAD, PHOENIX, AZ 85044 -- Saturday, January 26, 2008, at 11:45am my husband and I visited the Ashley Furniture location on 4711 E. Ray Rd., Phoenix, AZ 85044. Immediately we were greeted by a sales person who informed us that she "belonged to us until we left". Although we felt a little uncomfortable by what she said, we thanked her and continued looking at the section of the store we were in. She stood within 10 feet behind us, watching our every little move. After explaining to her that we were just browsing and had nothing specific to purchase other than some accessories, we hinted that we would prefer to be left alone while browsing. For the 20 minutes we were in the store, we were stalked by her. Every section of the store we ventured in, she was right behind us, following us with her clipboard. She made our shopping experience extremely uncomfortable and we were annoyed. We were not able to browse the store freely and left the store solely because of her inappropriate actions.
The Ashley Furniture Customer Service Department trains their Sales Reps to stalk their potential customers like prey. We intended on making purchases yesterday while in the store but due to the obnoxious sales associate, will never purchase anything from Ashley Furniture and will recommend the same to anyone who values a relaxed shopping experience.