Swivel Sweeper Complaint - Battery Operated "Swivel Sweeper"

Review by mattlu on 2008-01-28
CALIFORNIA -- The Swivel Sweeper is a piece of junk. What's worse is that if you call the number in their TV commercial, DO NOT GIVE THEM ANY CREDIT CARD OR FINANCIAL INFORMATION OF ANY KIND!

How the scam works:

1. They first ask your name, address, phone number, etc.
2. Then they ask "How do you wish to pay...?
3. If you answer, you will automatically be sent the product and a charge will appear on your statement. You will have been recorded as having ordered the product... even before while on the phone you are given the opportunity to ask about a warranty or any other information.
4. When the product arrives and if you unpack it and try it out, you'll see it doesn't perform as claimed.
5. If you call them to complain (good luck getting them to answer) they'll tell you to send it back for a refund (minus $15 shipping charge).
6. If you send it back (paying again for shipping) you'll never hear from them.
7. If you call them again (and again good luck getting them to answer) to ask about your refund, they'll tell you
A) We never received the product (or)
B) We received the product but you didn't request a return authorization number (or)
C) We received the product but you didn't return all the parts.

I returned their piece of junk but have not yet received a refund after eight weeks. I have been ripped off.

Comments:4 Replies - Latest reply on 2008-01-28
Posted by Starlord on 2008-01-28:
Just makes me wonder if the same people run the Video Professor scam. My wife is still awaiting the refund of the money she sent for a computer lesson that was BS. Now, the idiot Scherer is claiming to give a $10 payment in addition to the refund of the 'shipping charge.' I got a dollar to a dog bisuit it is like the Swivel Sweeper, you never hear from them again.
Posted by tnchuck100 on 2008-01-28:
If you see it advertised on TV but you cannot find it in a store it is most likely a scam.
Posted by Anonymous on 2008-01-28:
Why not take up the matter with your credit card company?
Posted by S. on 2008-01-28:
If within the time limitations, good idea Ken.

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