I recently received a call regarding a bill with Citibank, the rep from GC that I spoke with was very helpful and willing to help me as much as possible. He and I were keeping in touch every other day and working to resolve the debt. I called him on the last day I was supposed to and he was not available I left him a voicemail, and then called again the next day leaving a voicemail for him to get back to me. Keep in mind I have been doing everything this company asked me to to resolve the debt. This rep did not get back to me and 2 days later a "manager" called and basically told me I was running from the debt. he told me I had to pay it in full and that was my only option which differed from the payment plan I was setting up with the first rep. The manager used absolutely no manners on the phone yelled at me and basically called me a low life. He refused information that I requested and didn't even want to hear about the other plans his employee was working on with me.
I want to resolve this but I can't deal with the people at this company I have never been so disrespected in my life. I'm just afraid that when they send it back to Citi I will be misrepresented. Any advice, what can I do???