T-Mobile Complaint - T-Mobile Representative Lied To Me
DALLAS, TEXAS -- Essentially I was relieved that I had not paid T-Mobile $634.00.
Ally in customer relations confirmed my suspicions that T-Mobile is essentially an untruthful organization. I was told by Jesse (do not remember his extension) back in December that if I paid the full amount of $634.00 that he would make sure that negative information would not be reflected on my credit bureau. I called customer service several times and spoke to a Michelle this morning and was again told that negative information would not be reflected on my account as she had read the notes. After asking Ally to send m a written verification saying that if I paid the full amount, I was told that Jesse in fact had never told me that negative information regarding me would be removed.
I have a question T-Mobile. Do you guys ever record any of the conversations that you hold with your customers? I DARE you to pull up the conversation that I held with Jesse in and around December 4 in which he clearly stated that once the account is paid, negative information will be removed from my credit bureaus. Maybe these taped conversations would show the confrontational tone of your so called customer relation experts like Ally.
What is my so called motivation to pay you the $634.00 ???? It will not have any impact on my credit. But rest assured, this issue is bigger than you anticipate.
I have already opened a website that clearly will share with the World how your company has acted towards me. I also will mail a letter to each and every news station that I can think off. I am sure a company likes yours gets these threats on a daily basis. But rest assured that this is not a bluff.
You are a fraudulent company that employs people like Jesse that lie on a daily basis to get by every two weeks so that they can get a check. There is no aspect of customer service. If you still do not believe that Jesse had that conversation with me, PULL UP THE RECORDING OF THE CONVERSATION THAT I HAD WITH HIM IN AND AROUND DECEMBER 4th. You will hear him clearly tell me that if I pay the 634.00, that all negative information regarding my account will be deleted from Amsher the collection agency.