Ironwood Communications Complaint - Horrible Customer Service
SALT LAKE CITY, UTAH -- I agree with the other reviews of both Ironwood Communications and DirecTV. DirecTV because they don't care about the terrible service that their contractor provides and it doesn't appear they are doing anything to correct it.
I called Ironwood Communications to arrange upgrade my current service to HD. I ran all the cables myself and even offered to install the dish and receiver, remember this is an upgrade all they have to do is unbolt one dish and replace it with the new one, ok there goes 2 minutes.
When arranging with the woman on the phone I was given the 4 hour spread of 1-5 pm Sunday, I asked if I could be in the first 2 hours because of a prior commitment at 3 pm that could not be changed, she said call back at 11am on Sunday to have them come between 1 and 3. I did this and was promptly told that I was scheduled between 3 and 5, exactly the time I had told them no one would be home. They showed up at 4:40, from other posts it sounds like I should be thankful they at least showed up. Anyway I called the next day and was told the next available appointment was not for 3 weeks, I said drop of the equipment and I will install it, that can't be done because that is against company policy, my guess is that means they don't get paid by DirecTV. The next excuse the woman tried to give was that my equipment was not here yet to be dropped off.
I took 5 minutes to convince her that she had just been caught in a lie because the equipment had already been at my house the day before and the installer called to see if we were home. So now rescheduled for 13 days from now. Ironwood is a lost cause but DirecTV needs to get their act together.