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Godaddy.com Complaint - Failure and stupidity

Review by rdmartin on 2008-01-28
SCOTTSDALE, ARIZONA -- I was sent an email by Godaddy.com that it was time soon to renew my account. Since I never used it I decided that I would not renew it and thus not pay the next years fee in advance. I was unable to log onto my account and after several requests I was NEVER sent help to do so such as password reminder, etc. In contacting "customer service" all I could ever get was how to fix my problem which was really their problem. I repeatedly emailed them back that they have the problem not me and that I would not be paying for next year. Long story short, they actually had the nerve to attempt to remove from my bank account several days early, the funds for next year, while I'm hotly contesting the situation they actually had the gall to try to steal money from me early! That takes big brass ones! Then they send me a smart a__ email that if I want my service back, cause thank God my old card date provided was out of date, I would have to pay the regular fee PLUS a fifty dollar extortion fee!!!! Needless to say if your out there people, please do not use this Godaddy company, the owner sure doesn't need the money and they will NOT let you opt out without a fight!

A truly disappointing company, Bob Parsons, the owner should read his own rules for success, they don't just apply to him. If more news comes in I will keep you informed. I have really had it with this sorry company!
Comments:4 Replies - Latest reply on 2008-06-04
Posted by Sparticus on 2008-01-28:
I've had pretty good experiences with 1and1 internet. Their customer service seems pretty good the few times I've dealt with it.
Posted by madconsumer on 2008-01-29:
not only this, godaddy was hosting an illegal marijuana growing forum, hosted in the united states. godaddy had little concern over this activity. despite their terms of agreement.
Posted by Anonymous on 2008-01-29:
I agree with Spart. We moved over 100 domains from Netsol to GoDaddy and have had very good luck so far with them. One important note, in your account seetings you can turn off the auto renew option. If you leave it checked they will auto renew your services as you are allowing them to do so. Try sending an email to president@godaddy.com, I'm sure they will try to help you and do the right thing. Good luck to you!
Posted by K-Dawg on 2008-06-04:
Well in all honestly if you were having problems logging into your account that is your problem not Go Daddy's. With any account that has a user name and password you should keep a record. On the site there is even a reset password option in the event the password is lost. In regards to your renewal you can turn off auto renewal if you don't wish to have it on. Go Daddy has wonderful customer service so I highly doubt you recieved a smart A_ email.

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