Netscape ISP Complaint - Poor service and unethical business practices of Netscape
I originally signed up for Walmart Connect ISP and that service was later taken over by Netscape. From the outset it was evident the service was actually being handled via AOL. The service was extremely slow. A fast connection speed would be 34bps, and often connection speed would be down in the low 20 range. This made searching the web extremely time consuming, and I was even unable to update my Windows 2000 with Service Pack 4 due to the slowness of the connection. Microsoft would eventually drop the download due to the length of time being taken and the amount of download information. I tried another service (People PC) and found it even more objectionable and eventually got out of it. When I recently decided to try local LAN connection, and found it to be much more satisfactory, I began to try to get out of the Netscape ISP contract. They used many delaying tactics. First it was extremely hard to find the information on exactly how to cancel the service. Then when the page was found that had links to forms to use to email or mail in cancellation of service requests, I was met with page that said my account was denied access to these pages due to lack of authority to access those pages!
I then emailed a terse message to their e-mail address and advised I wanted to discontinue the service at the end of the current billing cycle that I had paid for. This brought a response that Netscape did not provide for "pending" cancellations and that when I notified them of cancellation that the service would be cut off at that time. Further disclaimer about this said to give them at least 72-hours notice. The last e-mail contact I had with them was within the 72-hour time frame. I decided I should call them on their cancellation number to be sure I was not going to be billed for another month on 1/28/08. Expecting them to take a day or two to cancel thus giving me time to retrieve any email messages I had not already gleaned from my archives, and expecting that it would not be cancelled until the end of the time for which I had paid for service 1/30/08, I came home to find that the service had already been disconnected. The night prior to this I had been unable to connect...probably due to their sabotaging my account, due to "no dial tone" which was absolutely wrong! There most definitely was a dial tone! Other problems with their service were deletion of emails, emails being unable to retrieve due to their deciding to no longer allow downloading or forwarding of messages being saved in archival files.
In short, I would not recommend Netscape to anyone due to poor service, unethical delays in providing information and cancellation avenues, and blatant theft of services already paid for!
It is a shame these big companies can rip people off in this manner. I see no reason whatsoever a large "computer" information company could not program a cancellation of services at the requested date thus allowing customer access to their files for the duration of time purchased. I guess this is fast becoming the AMERICAN WAY of big business ripping the public off!