Wal-Mart Complaint - Refused My Money!! - Checking out
SOMERSWORTH, NEW HAMPSHIRE -- When I walked into Walmart I heard over the intercom it would be 20 minutes until closing. (Our local store closes at midnight) I knew I had to hurry. I am 8 months pregnant so walking fast is even harder to do. Anyway I sped through the store and filled my cart with groceries. I was so proud of myself for being so quick. A manager then yelled down the aisle to me "We close in 10 min" I said " I know" she seemed annoyed by my comment. Just as they announced the 5 min warning I was done. My friend was in the store so I went down an aisle and didn't see her. I knew I didn't have time left so I started towards the front and remembered I forgot an item so I grabbed it and hurried to the front. When I arrived there were no register lights on but I saw a girl still standing at her register. I just stood in the main aisle looking for a register. I heard the cashier say "what do I do?" Then I heard the annoyed manager that spoke to me earlier start saying to the cashier no no we're not going to help her she knew and then said to me "ah we're closed. I don't know what your going to do but you can't buy anything. You knew we closed at midnight.
Then a guy manager said she's right we're closed that why we give the warnings. In total shock I said "I'm sorry I only had 20 min to buy my groceries I hurried" I tried so hard not to cry I was there with my 3 year old son and very pregnant with no food at home. I started to ask the guy a question and he interrupted me and said very slowly like I was stupid " ma'am you can't buy anything tonight" I continued to ask him why when its midnight and there is a line they still wait on people. He said the registers shut down. There is still a way they can wait on you ( I used to work at Walmart years ago)After my conversation with them I thought to look at the time on my phone it said 12:01am So I was there in time!! When I left Walmart my friend called me and told me when she was checking out she heard the manager lady keep saying to others if that girl isn't here in three min do not wait on her. And I don't know what she's thinking but we are not cashing her out!! The only satisfaction I have is knowing they have to put all those groceries away. But I plan on going back at midnight when there is a line and prove my point!
Its frustrating because you want to yell at them but they don't care!!!and when I call to complain I'm sure they won't care either