RCN Informative - Billing Dispute - Bundle service Cable, Phone, Internet
DARBY, PENNSYLVANIA -- I have been with RCN since 2003, I change from basic plan for phone services to Unlimited Regional and Unlimited Local package in 2006. With the basic plan I was charged for every local call I made, so in an effort to save money I contacted RCN and sold on the bundled package which included *UNLIMITED REGIONAL & UNLIMITED LOCAL* calling. I have made several calls to RCN complaining about the service. The problem, I am unable to dial my cell phone number or my daughters cell phone number from my home phone. The cell phone numbers are within my *UNLIMITED CALLING AREA* I have spent more then 6 hours trying to correct this issue.
I was able to get a tech service rep who was willing to listen to me and the CODES that are required to make the *UNLIMITED REGIONAL & LOCAL SERVICE* work were added to my account 01/2008 the codes should have been added to my account when the service was changed in 02-16-2006. I was told to contact the billing department and report the findings and that my account would be credited.
I contacted the billing department and was told by *RACHEL* that there was nothing that could be done. The mistake was discovered more then 30 days later, which will not allow them to credit my account. However, I have been billed for more then 2 years for a service I did not have.
I am sure that there are others out there that are paying for this package and not getting the service. If you are one of them send me an email.
I am in the process of writing a letter to all the RCN executives, the following information can be found on the following link which is open for the public:
I have added the names below:
Peter Aquino , 46
Chief Exec. Officer, Pres, Director and Member of Exec. Committee
Mr. Michael T. Sicoli , 37
Chief Financial Officer and Exec. VP
Mr. John D. Filipowicz , 49
Pres of Residential Markets
Mr. Richard Ramlall , 52
Sr. VP of Strategic and External Affairs
Mr. John S. Dubel , 49
Chief Operating Officer
The only address that I could find on-line is:
196 Van Buren Street
Herndon, VA 20170
Phone number: 703-434-8200