Wilkins Automotive (Buick-Pontiac-GMC-Isuzu-Subaru) Complaint - Totally incompetent car dealership
MARYLAND -- I used to work for Wilkins Automotive in Glen Burnie, Maryland. I was in the service department. The were people working back there stealing change from customer's cars, wrecking cars, squealing & burning the wheels, etc... It was horrible seeing what the employees there were doing to customer's cars. The techs were some of the worst that I saw at the time (12 years in the business), although there was 3 decent ones there. There were these 2 guys Tom & George that used to sit in the lunch room and whine & complain that they weren't making money when payday came. But all they wanted to do is loaf around. When they did work, the quality of their work sucked. I wouldn't let either of them work on a bike. Most techs in a car dealership are paid on piece work (flat rate), no work, no pay. These 2 guys couldn't properly diagnose a vehicle, so they guessed at possible parts which would fix a car. At much to the customer's horror and expense.
The tech named George one day commented (when a customer was afraid of stalling out inside the Baltimore Harbor Tunnel) that he didn't care because his personal Dodge truck was running fine and that he only liked working on Mopar products. HMMMMM...I wonder why he wasn't working at a Dodge dealership. The other Guy "Tommy", seemed to follow "George" around most of the time like a puppy dog....lol...for real!!! The gut "Tommy" was certified to perform Maryland State Inspections, which under Maryland Law, states that you are allotted 1.3 labor hours to perform (9 hour days in mind) and also must be performed in dry weather only (no rain). To make a long story short, I've personally seen 20 cars' state inspections on rainy days in that lunch room!!! The wheels weren't even removed to inspect even the brakes.
The Isuzu tech "Frank" & Buick tech "Gary" were good techs though. They seemed to be very honest. The place place had 2 violent lot men also. I seen a lotman named "Tony" threaten the other lotman with a large crowbar. That man was so frightened, his eyes looked like saucers !!! I don't remember the name of the other lotman. The service manager "Bruce was a good guy, he really tried. Although he left because of incompetence from upper management and the owner. I stayed about 6 months after that. Needless to say, after working there, I left the automotive business and went into home improvement. The point is most people in car dealership are thoughtless, selfish, bus driving pigs.
BEWARE when you set foot into a car dealership. It is like swimming in a pool filled with sharks. At least it was at Wilkins Buick!!! Their motto is "Everyone wins at Wilkins"....I assure you that is a LIE!!! Good luck consumers.