PayPal Compliment - Great service in correcting problem
CASA GRANDE, ARIZONA -- I recently made a couple of purchases from eBay, and used PayPal to pay for the items. they paid for the items for me, then apparently since I had not used my PayPal account for some time, set up a new one. When I tried to confirm my bank account, I received a message that my bank account was connected to another PayPal account, and I could not use that bank account. I called the 800 number, and was a bit put out at first, due to a twenty minute wait, listening to PayPal advertising. CSR Brian came on and apologized for the wait and asked how he could be of help. I explained my problem and he quickly and professionally brought up both accounts on his computer and verified that I was indeed the holder of both, Seems I had a small amount of money in the old account. Brian consulted with his supervisor, George, and in short order he had transferred the money to my bank account, and closed out the old PayPal account.
My problem was resolved in a short amount of time, and Brian showed concern and was a delight to deal with. The wait was not problem, once I saw that my problem was dealt with completely with one call. I knew that my problem was the total issue for that time.
Good job, Brian and George.