Sears Complaint - Freezer Delivery - Home Delivery Service
STOCKTON, CALIFORNIA -- I purchased a freezer on 1/26/08 and was told that my delivery would be 1/28/08 9:30-11:30 I had to leave my house for a short while when I returned, I got a phone message saying that there was a computer err, but when I called sears 800 number to find out what was the real problem I was told that it was a carrier err.but my freezer was not rescheduled for the next delivery on 1/29/08 when I called back I was told by a woman who answered the phone that she would put enter the information into the computer for delivery of my freezer on 1/29/08. I believed that she was telling me the truth but when I did not received my delivery on 1/29/08 I called the delivery service and was told that I had to talk to a delivery tech, then I was told that my freezer was not rescheduled for delivery for 1/29/08 and this person would not even reschedule the delivery for 1/30/08 I had to make several phone calls to Sears to speak with the manager. I was told that I will get my freezer on 1/30/08 because the truck already went out.
I usually buy my appliance from Lowes, but after this experience with Sears I will say " Good luck to get me to buy anymore appliance for my home". It has been a very frustrating experience dealing with the Sears home delivery service people.