Church's Chicken Informative - Church's Sliding? - Service and quality
CASA GRANDE, ARIZONA -- We ate at the Church's Chicken in Casa Grande, AZ while our car was being worked on yesterday, and I feel that Church's has slid quite a way from what it once was, at least at this store. I had the butterfly shrimp basket, and my wife had the fish basket. The quality of the fish and shrimp were fantastic, Crystal stating the fish was better than LJS, our usual fish place. However, the store had a weary, rundown look to it. There used to be two registers at the counter, and one has been removed. Add to that the poorly designed floor plan, and you have chaos. The drink fountain, condiments and straws, etc is in a poor place, and it gets to be a bind, with people getting their food, then having to go back and forth through the line of people waiting to be served. The food is very good, not changed much since my first taste of Church's many years ago. However, they need an efficiency expert to redo the floor plan of this store to eliminate the confusion and disorder. They could move a lot more customers than they do now.