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How to complain effectively when traveling Informative - Complaining effectively.

Review by GothicSmurf on 2008-01-30
A few of my favorite tips:

Take immediate action, complain to the right person, keep it polite, and ask for what you think is fair.

Best piece of advice: Keep track of anything and everything you’d want to know if it were your job to resolve the situation retroactively.

More information here:

http://www.msnbc.msn.com/id/22903549/

(Edited to fix link to page 1 of article.)
Comments:8 Replies - Latest reply on 2008-01-31
Posted by Principissa on 2008-01-30:
Great information Gothic. I especially like how they tell you who to address the complaint letter to in the company and I also like how they threw in that paragraph about being polite.
Posted by MRM on 2008-01-30:
GothicSmurf, thanks for informing your readers.
Posted by Anonymous on 2008-01-30:
Good stuff Gothic, thanks.

Not to promote another consumer site but this link has proven to help folks also:

http://consumerist.com/consumer/how-to/the-ultimate-consumerist-guide-to-fighting-back-revised-edition-316524.php
Posted by MSCANTBEWRONG on 2008-01-30:
As a frequent traveler, this is great advice. Good post Gothic!!
Posted by Anonymous on 2008-01-30:
I love this part, "The way I see it, the travel industry, in general, long ago abandoned any pretense of providing good service — or even meeting their minimum published standards"

Thanks GothicSmurf for another excellent read!
Posted by Anonymous on 2008-01-30:
As someone who works in customer service, I can't emphasize enough how much being nice, calm, and polite helps you resolve issues.
Posted by Anonymous on 2008-01-30:
A few years back I spent a week in a Marriot in Atlanta. There were a number of very minor issues (like a burnt out bulb over the bed). It culminated one night when I couldn't get room service to answer the phone.

I called downstairs and requested the manager on duty. After I got across to the desk clerk that I wasn't going to deal with anyone else, the manager came on the line. I asked him to come up to my room, and he did.

When he arrived I explained to him that I could calmly sit and tell him every thing that wasn't right, or I could just go home quietly, and then tell everyone I worked with how much that hotel sucked. I preferred the first option.

The upshot was that my dinner was sent up compliments of the house, and all the minor problems were corrected by the next day. I was totally happy.

You can imagine my surprise when I checked out at the end of the week and found that the entire stay had been compped, and that there was a note from the GM thanking me for taking the time to point out to them where they were deficient.
Posted by FoggyOne on 2008-01-31:
You guys got it all wrong. You pound your fist on the desk, turn red in the face, and yell obscenties at some poor hapless clerk who can't even understand what you are complaining about. NOT!!!!

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