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PC SuperDeals Informative - Defective merchandise restocking fee

Review by tnchuck100 on 2008-01-30
Another company that charges a restocking fee for defective merchandise.

WARNING: Read their Terms and Conditions BEFORE doing business with them. Any returned defective merchandise is subject to a 20% restocking fee.

You decide if it is worth the risk.

Here is the email I sent to them questioning their return policy. They did not respond.
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Since no response was received to this inquiry of January 23rd I must assume that you really do charge the customer 20% for defective merchandise. I am certainly glad I read your terms before dealing with you.

Good day
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I was considering placing an order with you. Before I do I would like you to respond to the following:

For a defective item you are charging a 20% restocking fee and the item must be returned in a resellable condition. It looks like you can sell the same defective item indefinitely collecting a 20% restocking fee.

>From your return policy:

Defective products are exchanged or repaired at our discretion within 30 days from the date of invoice, and must be in their original packaging, in resellable condition with all warranty cards, manuals and accessories that were provided.

Please note that all returns for credit regardless of items being defective must be make within 30 days from A 20% restocking fee and no credit for original shipping charge will be applied.

Thank you,
xxxxxxxxxxxxx

UPDATE: 2/6/08
They finally responded. They explained that the 20% restocking fee was applied if you want a credit instead of repair/replace. Just as Hugh suspected.

However, for my money that practice in unacceptable.
Comments:4 Replies - Latest reply on 2008-02-06
Posted by Principissa on 2008-01-30:
Umm, if merchandise is being returned as defective why are they restocking it? There should be no restocking fee since they have to send it back to the manufacturer. That's pretty shady if you ask me.
Posted by thensider on 2008-02-01:
i agree, restockign fees dont usually apply to 'defective'. strange...
Posted by Hugh_Jorgen on 2008-02-01:
They are willing to repair or replace defective goods at no cost, they only charge the restocking fee of you want a refund instead of an exchange.

I think you are going to find that's pretty common with electronic retailers. Keeps people from buying a camcorder to record a wedding and then return it three days later claiming it's defective.
Posted by rojerdojer on 2008-02-06:
I agree with this letter, just don't do business with them. Nothing works like hitting them in the bank account. Also, posting on web sites like this helps. I like this, Best Buy and other companies need a smack down. We are giving it to them! Good Review!

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