DirecTV Inc Complaint - Scams by DirecTV - Service contracts
WINCHESTER, VIRGINIA -- Watch out for DirectTV contracts! I have had and been very satisfied with premium service on DTV for 4 years and now that one of the DVRs died, find they want a 2 year contract for replacing it. Unfortunately, they didn't tell me, and when I called to find out what to do, they only said they would replace the DVR. When it came in, I had to call an activation number. They asked the card number, the receiver number, and then said it was activated. I said thanks, and ONLY THEN they told me there was another 2 year commitment. I told them that was not satisfactory, and I would cancel. They then sent me to someone who is supposed to keep you on board. He said that the receiver was already activated and they could not now cancel.
This is a scam that needs to be addressed by a class action suit. We have complained to the consumer protection division of the state corporation commission. So much for consumer appreciation! Where before, in my business, I gave them glowing recommendations, I now warn everyone away.