Lube Stop Complaint - Neglegent but not accountable!
EUCLID, OHIO -- I occasionally accept mystery shopping jobs at various locations around the Cleveland area. I was asked to do two oil change shops. Since I could not take the same vehicle for two oil changes, I asked my mom (Flo) to take her car to one of the locations. She agreed, but asked my nephew (Cardell) to drive the car to the lube stop located at 20501 Euclid Avenue.
Cardell arrived at the Lube Stop at approximately 3pm and met with Jeremiah. Jeremiah worked on the car for about 10 minutes. Then, he said everything was finished and gave Cardell a receipt. Cardell then drove out of the lot onto Euclid Ave. About a half a block down the street, the car started smoking profusely. He pulled the car to the side of the road and parked. He called Lube Stop and they said to bring the car back to them. Cardell waited 30 minutes for the car to cool, then went back to Lube Stop. He asked why the car smoked like that. They checked it and found it was a mix up of the oil and transmission fluid. They explained the oil pan and transmission pan are in similar locations underneath the car. They drained the oil again and refilled it. Then, Cardell ran the car for a while until the smoke died down and drove it home to Mom’s house. It was still smoking a little when the car was parked in the garage, but was told it should disappear.
The car sat in the garage until a couple of days later. We were on 271 traveling south when the car started smoking again. The car cut off and could not be started. We pulled the car to the shoulder and had the car towed home.
I visited Lube Stop the following day and explained what happened to Chris. He said he understood and for me to get an estimate of the repair costs. I found a repair facility and had the car towed there. I returned the estimate I received to Chris. He said he would forward it to his district manager. A few days later I spoke with Tim, the district manager. He said they work a lot with Conrads and he wanted to get a second opinion. I asked why they didn’t just tell me to take the car to Conrads in the first place….but got no answer. Tim arranged to have the car towed from the shop where I took it to Conrads. Tim also arranged for rental car for mom (Florence) through Enterprise. Later that week, Tim told me that since Conrads was not the first to look at the car, they could not definitely determine if the problem was totally Lube Stops fault. I referred back to the estimate I received that said the engine blew because of no oil….and that the oil leak was due to dual gaskets from a previous oil change. However, it is my belief that since it wasn’t Conrads stating this diagnosis, he didn’t want to believe it.
Now, after 41 days in the rental car, we have returned it, because Lube Stop has not paid that bill either. Mom is now without a vehicle. Her car is a 1993 Dodge Colt with only 54000 miles…..practially a new engine itself. I have called Lube Stop twice since my last conversation with Tim. I left messages but have not talked with him again. Update-3 months later….Lube Stop offered $1500 to settle. This will just about cover the rental car bill, but does nothing to get mom a working car!!