MEDCO Complaint - Customer Service - Prescriptions
I have been a customer of Medco for the past four years and up until now have been happy. However my credit card was stolen in December and since then it has been nothing but problems. I did not get a replacement card for over a week and during that time Medco decided to harass me into the ground. I spoke to one of their customer service representatives on the phone in the beginning and explained my situation. I told him I would update my card online as soon as I got a new one. He wanted me to call instead but as I have a very busy schedule and am not home for 12 hours a day I told him I would update online. I thought that the issue was resolved and ignored the two phone messages on my machine I got from them every night after that. A week and a half later when I got my new card I went online to update and try to get my prescriptions mailed to me. Instead I find that Medco has decided to delete all of my prescriptions and all of my renewals that I had on file for the next year! I emailed back and forth trying to get my medications sent to me and was starting to get worried because I am a severe asthmatic and need my medication. They informed me that I had to have my doctor send in the prescriptions again (of course at this time the Doctors office is still closed from the holiday). They also told me that they had no record of ever speaking to me, which tells you how well they keep records when you tell them something they don’t want to hear. I finely got in contact with my Doctor and had the prescriptions sent into Medco and got my medication within the next week and a half. Then the day after I get a letter from Medco stating that they have found my old prescriptions but since I just had prescriptions sent to me they cannot send them and will auto ship them to me as soon as coverage will allow. This is a problem because four of the medications I take only “as needed” and will most likely not need to refill for another eight months. I am currently trying to get the prescriptions taken off auto ship and can only hope they don’t decide to delete them all again in spite.