Circuit City Complaint - Warranty Issues - 65" Mitsubishi television
SILSBEE, TEXAS -- We bought a 65" Mitsubishi television with an extended warranty from Circuit City November 26, 2006. Our television went out January 1, 2008. Circuit City contracted C.J. Enterprises to do the repairs. C.J. Enterprises said they ordered the parts January 4. Today is January 31 and I still cannot get a straight answer as to when my part will arrive. I am experiencing a huge communication problem with both Circuit City and C.J. Enterprises. Each time I call Circuit City they put me on hold for 15 to 20 minutes only to come back and tell me they will contact C.J. Enterprises to find out what the problem is and why it is taking so long. Every time Circuit City calls me back they tell me the part will arrive in a couple of days. This has happened several times. Every time I call C.J. Enterprises they tell me they have no idea when the part will arrive. I asked Circuit City to find me another repairman and they told me they could not do that because there had been parts already ordered.
I am currently paying a $300.00 note a month for my television that is inoperable. I paid $549.00 for a warranty that seems to be useless.