Enterprise Rent-A-Car Complaint - Nighmare dealing with Enterprise insurance
MESA, ARIZONA -- My daughter's car was hit by someone driving an Enterprise rental car. They were one of those poor souls that had been talked into buying the insurance. We found the Enterprise insurance folks impossible to deal with. Our initial calls to file a claim went unanswered for 5 days. It took them a month to issue a check to cover the damages. I had to get the police report for them, because could not get it for themselves. We got a rental from Enterprise while our car was in the shop. They tried to make us pay for one day of the car rental because our car was in the shop over a holiday. Apparently, they expected us to wait another 10 days to get the car repairs started, so that we would have the rental over a holiday.
If I'm ever in an accident with someone in an Enterprise car, my first call will be to a lawyer. I refuse to ever deal with those folks again.