US Airways Complaint - Horrendous...
I'll try to make this brief:
booking a ticket online, page timed out, 5min later tried to book again, but the price skyrocketed by $50. Cut and pasted the "error log number. Called cust serv, rep said nothing he can do, manager said nothing she can do, e-mailed cust serv "We stand by the decision made by our internet support office." Why the heck did they give me a file reference number when their system crashed? Isn't that the point--to track what happened at the time and see the price I was booking under?
Contacted BBB, got a voucher (which you can ONLY use by calling), had an inept rep make the booking (which was about $60 more than the online price), repeated my info to her like 3 x and finally done.
Called to add my FF number, what a debacle, spoke to the cust rep, the manager, gave my credit card number 4 times, put on hold 6 times, and at the end they forgot to even address the original reason I called: the FreqFly number!!! I was SO annoyed! 35minutes on the phone! What's worse is that no one had even bothered to contact me about the problem with my ticket. If I didn't call, I would've ended up at the airport with no flight!
I'm never doing business with this company. You get what you pay for.