Ikea Compliment - Ikea Minneapolis offers excellent customer service
MINNEAPOLIS, MINNESOTA -- My husband and I live in South Dakota, and 3.5 hours away from the nearest Ikea (Minneapolis). That doesn't stop us from being huge Ikea fans, however. We've probably assembled close to 50 Ikea items, including kitchen cabinets when we renovated our kitchen two years ago.
Last weekend we visited the Minneapolis store to pick up some new furniture for my husband's office. While we were here, I decided to get the Bjursta sideboard/console for our dining room.
The next day, while assembling the console, my husband realized that he couldn't complete it. We had received the wrong parts for assembling the drawers.
In all of our experience with Ikea, this has never happened.
My husband called the Minneapolis store, where he was helped out by a friendly customer service rep. She first asked for our receipt number, then the name of the product, then the number of the page we were stuck on. Once she had the assembly instructions in front of her, she asked my husband to describe the location of the picture on the page so she could pinpoint what parts we were missing. Once she located it, she typed up a report and read it back to my husband. She then said that it shouldn't be a problem to send the parts directly to us, but someone would be calling in 24-48 hours to confirm.
Sure enough, Ikea called my husband at 1 PM the next day. Our parts had been shipped. Two days later they were on our doorstep and they were the correct parts. The rest of the sideboard assembly went smoothly.
So in short, I am nothing but impressed by the Minneapolis Ikea customer service. I have read plenty of horror stories online and am so thankful that we didn't experience anything close to that. I will continue to use and recommend Ikea.