Orbitz Complaint - Orbitz Steals Money - Hotel Booking Practices
ANAHEIM, CALIFORNIA -- We booked a two day stay at a hotel through Orbitz, when we arrived the clerk couldn't find our reservation. They suggested we contact Orbitz, which we did. They took a 2nd booking and charged us for it, apologizing that the hotel couldn't process the 1st attempt at booking. We expressed concern that there might be a double billing and were verbally assured by the hotel manager that this happens all the time and that he would straighten it all out, "Don't Worry". Well guess what! Thats right, the hotel collected on one booking from Orbitz, whom charged us for both. Orbitz corporate response to this scam was that since we didn't cancel one of the bookings we had to pay for both, although they only paid the hotel for one.
This cost us $257 due to their corporate greed. I will never use their travel services again....Beware!!!