Mister A's Complaint - Dangerous & bad customer service!
SAN DIEGO, CA, CALIFORNIA -- While dining at 8:45pm on 1/30/08, I ordered a drink from the bar. After taking several sips of mine, I found a 1 inch shard of glass on the side of my glass. The large shard came from the rim of my glass and there was also another chip in the rim. I was completely petrified that I had swallowed glass. Luckily, I'm OK just a little traumatized. Our server said the dishwasher (appliance) had recently been replaced and that they've been having problems with broken glasses since getting the new machine. I've already contacted the restaurant's management and notified them, they've denied the statement made by the server. The owner himself called my husband to yell at him and call him a liar & scam artist though we asked for nothing. The manager, Penny, pretty much said the same thing. We did not claim injury and we weren't asking for anything. I'm just concerned that other diners are at risk.
Their food was just OK (lobster over-cooked, salmon under-cooked, steak chewy and tough), I've had much better meals and service at Morton's, Island Prime and Prado. Please don't give them any of your money, they really don't deserve it.
If this review keeps even one person from spending money there, then Bertrand has gotten what he so richly deserves.