O'Charleys Complaint - Bad Service, Food & Follow Up
MARION, ILLINOIS -- About a month ago my husband, son and I decided to go out to eat. We had gotten an O'Charleys gift card for Christmas and decided we would use it. We were seated without any wait or anything (for a Friday night in my area that is something to commend). But there were so many other things that went wrong.
We ordered their sampler appetizer, I ordered their chicken strips with fries and a salad to share with my son (hes only 16 months) and my husband got the filet mignon and asparagus.
The server was very slow,..so slow that he ended up bringing us our appetizer before our pre made salads. My husbands filet mignon was overcooked and he was shorted on the asparagus which he paid extra for. The manager even noticed how slow our waiter was and how long it took him to greet us, serve us our food and then bring us our check. I mean by noticed he came up to us at the end and asked "Was everything okay tonight?" with kind of a concerned look on his face. Being the nice person I am, I just said "It was fine". I don't like to complain and I was ready to get my son home.
Well, we get home and the next day my husband gets online to check his credit card statement and turns out they had charged us twice for dinner! My husband called the store to get it fixed and mentioned how bad everything was and the manager he spoke to said, "Oh, well let me send you a $20 gift card to make up for it"...2 weeks later - Nothing. I called the store and told them what had happened and told them who my husband had spoke too and the lady said "Okay, I'll look into it and give you a call back". So, here we are a month later no gift card, no call or anything.
So, if you go to O'Charleys in Marion IL and are dissatisfied they may say they'll make it up to you but don't count on it.