Sofa Express Complaint - Horrendous Service
I had the misfortune of purchasing more than $3,000.00 wort of dining room furniture from Sofa Express (Parma, Ohio) The dining room table arrived deeply scratched, the curio was scratched, two of the dining room chairs arrived broken. After contacting the store where I purchased the items; I was told by the salesperson that there was nothing she could do...She wouldn't even give me the name of the store manager. I finally discovered that Klaussner Furniture was the parent company. I wrote to the president, never heard from him but a customer service manager in Groveport, Ohio contacted me saying that they would replace the damaged items or issue a refund. I didn't trust them to issue the refund so I agreed to wait until the new items were in stock. They told me that the items were manufactured in Vietnam and it would take three months.
I waited the three months, only to discover that that was the same time they were closing their stores. You think that was a coincidence? Of course not, now I am saddled with damaged furniture and no recourse...
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