Sears Complaint - Unacceptable customer service and products
CARY, NORTH CAROLINA -- Horrible and unacceptable customer service! Horrible and unacceptable products!
Sears should be ashamed of themselves for selling inferior products and should also be ashamed for taking advantage of folks that have supported and respected the Sears quality for years!
Sears should also have a real customer care center, not a customer DON’T care center!!
Called the customer “care” 800 number to explain the refrigerator we purchased from Sears, four years and seven months ago, is totally broken and no longer working.
I asked to speak to the manager and was told there is no manager on duty and was put on hold for eleven minutes.
Frustrated by the lapse of time, I called back and was advised I was calling the wrong number!
I was given another number only to find out that number was the new appliance number for ordering product manuals! I was again given another number and was put on hold again for a long period of time …called back again, explained yet another time to another agent and again was given the “canned remark” and scripted dialog of “sorry no longer under warranty, but you can purchase the warranty today for a cost of $297.00… etc.
In my final attempt to state my case, I was hung up on!
O.K. I am beginning to feel this a cruel joke being played on the customers that call Sears!
Why should a major appliance cease working after less than five years???