Oreck Corporation Complaint - Poor Product Quality
We purchased a rebuilt Oreck Rinse-A-Matic carpet cleaner on line directly from Oreck in Feb. 2007. The first cleaner we received could not be used because the wheels kept falling off. There was a one year warranty on the purchase.We were told we had to return the defectice cleaner to Oreck and they would then send a replacement. We had to find a box large enough to hold the cleaner, package the cleaner for shipment and take it to a UPS store.
The next Rinse-A-Matic cleaner sent to us could not be used because it had a faulty power cord. It kept tripping our home's circuit breaker. We were instructed to take the cleaner to an Oreck retail store to be repaired. The Oreck store has had the cleaner since Dec. 29,2007, over 5 weeks. They can not get a power cord sent to them to repair the unit.
We contacted Oreck Customer Service to try to resolve the problem. We were informed that the one year warranty would expire on Feb. 12, 2007 and all they could do is send another replacement Rinse-A-Matic cleaner. They would not allow us to return the 2nd defective carpet cleaner and get a refund. Our option was to accept a replacement but there would not be a warranty on it after Feb. 12, 2007. We insisted we did not want to risk getting a 3rd defective Rinse-a-Matic Carpet Cleaner and not have a warranty. After 20 - 30 minutes of unpleasant discussion with Oreck Customer Service they grudingly offered to take back the Rinse-A-Matic carpet cleaner but would charge us a 30% re-stocking fee, which sounds like they intend to re-stock a defective Rinse-A-Matic carpet cleaner and send it to another customer.
We will never purchase another Oreck product. The Oreck Customer Service Department is one of the most difficult and customer unfriendly departments I have ever experienced.