DHL Complaint - Customer Service? Yeah Right
WISCONSIN -- On 1/29/08 we received a package from DHL. My husband was in basement when he heard truck pull up to house. When he came upstairs he found package in front door. He also found a track mark from truck 20 ft long 12" wide and 4" deep in our yard. They had missed the driveway completely on the passenger side.(Our driveway is more than 20 feet wide and 40 feet long, plenty of room to park) they came inches from hitting our front porch!!! They obviously became stuck at that point and while trying to get out spewed mud all over our driveway and yard! Our entire yard was just graded, raked and seeded last fall because of a construction project. Now it will all have to be done over!!!! I called DHL that day and was promised a return call by 6:00 pm that same day. Nothing. Called again next day, same story, nothing. Finally called sender of package hoping they would get results. Surprise, surprise again, nothing.
It is now 2/2/08. We will pursue this until the end. Dhl history with us not good. But hope everyone out there will learn from this. All other carriers have been great when it comes to even the smallest of complaints. We have small business and will advise our customers to use carriers other than DHL! We just want to be made whole! I wonder if I have their attention now?