RCN Informative - The worst customer service ever
I recently purchased new equipment to be paired with my RCN equipment. I requested an upgrade, and was told that it would be taken care of the next day by a customer service rep, who also gave me a telephone extension to contact the rep on the progress with delivery of the product. Repeated voicemails that were left with the rep went unanswered. In addition, I spoke with one other rep that assured me earlier in the day that the dispatcher would be in touch with rep, and the rep would contact me. This rep also provided an extension to contact them to check on the status. In both cases, repeat calls went to voicemail. I was on the phone with 5 different customer service representatives, and on person informed me that the service had been set up 4 days later than both representatives had stated. I wasted an entire afternoon waiting for the technician to come to my home, and 2 1/2 hours on the phone waiting for supervisors, managers and the like. Basically, what they told me was that they could offer me a free month of service for my trouble, and that their mistake was my problem. I am still on hold and working on hour three to resolve this problem. I am so done with this organization. I'll let someone else waste what precious little time they have working through the mire that is customer service. Based on my review of the other comments, I'm amazed that they have any customers left!