Lithia Chrysler of Colorado Springs Complaint - Unethical, Dishonest Dealership!
COLORADO SPRINGS, COLORADO -- I purchased a 2007 Chrysler 300 form Lithia of Colorado Springs in 2007. The dealer did not have the color we wanted but acquired a car from somewhere within the state of Colorado.
Prior to our car being delivered we accomplished all the necessary paperwork. We Purchased an optional dealer protection package which included: Heavy duty undercoating, Paint clearcoat, and Interior protection. When we received the automobile we drove it home and was not entirely pleased with the amount of noise coming from the outside, more specifically the road. When we arrived at home my husband got under the car and noticed that there was no undercoat! We notified the dealership the next day and asked to speak to the salesman who dealt with us. We were told that it was his day off. We spoke one of the managers and he informed us that he would take care of it immediately and send somebody to pick up the car and then apologized. I took the rest of the day off and waited and waited. It was getting late so I called the dealer and nobody knew what I was talking about.
Promising to get back with us we waited and waited and waited!!! Another day taken off and another day waisted. I finally got to speak with the general manager and he promised me he would get to it immediately and would "make it good!" My husband asked him what exactly would he do to make it good? He said he would have everything done specified in the package and would refund us the cost of the "package". Well they did put a very thin undercoat and I do not know if they did anything else as far as clearcoat and interior protection. They have yet to refund the cost of the package! Which was a significant amount. They did put a light tint on our side and back windows as a "goodwill gesture"!
In the process they put over 200 miles on my new vehicle which had less than 50 when we received it and have been very indifferent in regards to our feelings and rights as a customer. We feel let down and were lied to. The general manager insulted our intelligence by telling us:
One thing is for sure they did not provide us the service we paid well over a thousand dollars for! And it is quite certain that the whole package was left undone. I advise anybody not to do business with Lithia of Colorado Springs!!!