Lowe's Informative - Kitchen remodeling, installation & the lack there of
BOSSIER CITY, LOUISIANA -- My husband ordered our kitchen cabinets on the 31st of July, 2007@ the Bossier City, LA store. I unload all the cabinets, move the whole world, the installer (?), Mr. "Wonderful Installer" shows up September 4, 2007, decides he just can't wait on the plumber.( you know he can't start on the other side of the kitchen, he has to have everything off), plus it will cost Lowes extra, so he will go do another job down the road and shows back up two weeks later.
He shows up on a Monday, yanks out everything, and by Wednesday has put in every cabinet and gone. (My husband, who was ill was at home.)
When I get home, I look around, the "Wonderful Installer" man has covered up half of the electrical outlets, one he actually covered 1/2 down the very middle!!
When I called to talk to him about the problem, he very glibly told me I could "hire an electrician". So far the electrician has cost about an extra $2500.00.
He used no shims, did not level any cabinets, pieced molding, did a Grade 4-F job! he also was not acquainted with a level and a square either!
It took several calls and getting ugly to get him to take off the trash that we paid for Lowes to remove, and then the Install Sales Manager had to finish the job Halloween Night. I had pointed that children would be roaming and there were nails and cabinet doors he had not taken still in my yard after two months!
He installed a 36" high oven into a 22" high place and just jig-sawed it by hand, made no effort to make it level. When the molding was put back on the door, the oven door was not able to be opened!! So he half- way fixed a frameless door.
I FIRED him three times, and my husband hired him once, & Lowes back twice.
He made smarta-- and snide remarks about any purchases made for the kitchen, such as " this must be one of those high dollar faucets" It was my money that paid for it, not his, and not any of his business.
I spoke to the Manager, the Asst. Manager and the Installed Sales Manager about him and my kitchen, they finally got someone else out here, but guess what?
These, unfortunately, are just but a few of the things that have taken place trying to get a $30,000.00 Kitchen finished (paid for up-front, of course, AND NOW I KNOW WHY)with Lowes doing the work.
It is now February 2, 2008, MY HUSBAND PASSED AWAY DECEMBER 1, 2007, he did not live to see this kitchen!
Double Guess What?? This kitchen is still not through!!
The new guy leveled and shimmed the cabinets, installed the table in the drawer, replaced most of the molding--- but it ran out.
They have been re-ordering the molding for a month, I have no floor, still no finished kitchen, so STUPID ME went to the Shreveport, LA store tonight to see about having a Breakfast Bar put in AND to see if they were any better than the Bossier City store.....
I sat for 45 minutes listening to the overhead say,,,"Customer Assistance Needed in Kitchen Cabinets"
A young man stopped, called up front, said "Colleen will be here in a minute" 40 minutes+ I went up front asked to speak to the manager,,, you guessed it "he is not here".
Well, I want the Asst. Manager, finally out comes lumbering the fairly large black lady, she does not introduce herself, but I ask her, does she not hear all the requests for help in the cabinet department? "No"
I informed her I had meant to place about a $6000.00 cash order, but they apparently did not need the business, and that I had been going to give Lowes the benefit of the doubt as to Poor Customer Service, but apparently it was in every store. They sure had failed!!!
I am so sick of poor customer service, WHEN I WORKED RETAIL,
& I HAVE WORKED RETAIL:
THE MOTTO WAS,
THE CUSTOMER IS ALWAYS RIGHT, EVEN IF THEY ARE WRONG AND RUDE
Obviously, even that has changed!
The installation of my kitchen, that was to take a couple of weeks, is now 5 months and counting....
I called the Bossier City Installed Sales Department this last week, she was busy, asked the front to take a message, so I left my number... you know, I guess she is still busy... because she still has not called
TO THE PERSON WHO THOUGHT I WAS RUDE TO THEM...
I have not to this day called them anything ugly, cussed them, or torn up the store. All I wanted was the kitchen finished, over, done & done correctly.
When a customer spends this much money on a project, unless their name is Getty or Kennedy or Bush, it has been EARNED, not Inherited.
I HAVE BEEN THE SOUL OF PATIENCE,OUR DAUGHTER DIED LAST YEAR, MY HUSBAND WAS DYING, I WAS TRYING TO WORK FULL-TIME TO KEEP INSURANCE FOR HIM- AND ALL I WANTED WAS FOR THEM TO DO IT RIGHT, AND GET OUT, SO I COULD FOCUS ON THE IMPORTANT THINGS IN OUR LIFE! AS IT STANDS, HE DIED WORRIED ABOUT THE KITCHEN AND IF I COULD FINISH IT ON MY OWN!
I HAVE AN OBLIGATION TO HIS MEMORY AND 40 YEARS OF HIS HARD WORK TO DO WHAT IS NECESSARY TO FINISH WHAT HE STARTED & IT BE DONE CORRECTLY.
Do not preach to me about what kind of a customer I am, I have been on BOTH sides of the counter!