Dormia Mattresses Complaint - Scammers! Do Not Buy From This Company!
FLORIDA -- I bought a bed from Dormia a few months ago; under a limited time warranty. I ordered it through they're online operator who suggested before I order that I go to the nearest showroom and try it out first. I drove 3 hours to the nearest showroom, and decided that I liked it and since they were guaranteeing it for, I think it was 90 days, I had nothing to lose. So, I ordered the bed. She told me I could go ahead and pay for it right there in the store, and that she would still get her commission and I would get the bed delivered faster for whatever reason. Well, after 3 nights on the bed, I COULD NOT WALK! I COULDN'T LAY DOWN, I COULDN'T STAND UP ~ I FELT LIKE I'D BEEN LITERALLY BEATEN!
Now, I have 2 discs that are herniated, which is why I was looking for such a high end bed in the first place; so, granted I do have a sensitive back. That's not to say that if you have a perfectly healthy back that this bed wouldn't be for you... BUT, here's what happened when I called them up on day 4 to take them up on that guarantee they gave me with the bed... they told me that if I wouldn't have paid for it in the store they could have given me the warranty and that it was only guaranteed if I ordered ON-LINE! UNBELIEVABLE right? So, I called the owner of Dormia, THE PRESIDENT! He talked to me like he was in the mafia and he was going to send his "boys" to my house if I didn't stop "bugging" him. Well, I ended up sleeping in my daughter's bed for the next 7 weeks, I had an attorney friend of mine call and demand a refund, and after A LOT of hassle and an 8 week and displacement ~ they picked up the bed and refunded ALL of my money. BEWARE~ this company does very BAD business!
The thing is that with such a high end bed and with it being SOOOO different; your back could react anyway to it and it is a HIGH RISK purchase; so, if you don't have a trustworthy warranty backing your purchase, it's just tooo risky, especially if you have ANY back issues at all which is often the reason why people seek out these type of high end beds in the first place. So, beware of this company! Avoid them at all costs.
I researched them and there was A LOT of bad press also. If your searching for a new bed, be SURE you have the right warranty so you don't get screwed or end up in a stressful situation~ Good luck ;)
Company Response on 2/20/2008:
Dormia takes great pride in producing specialty beds that will help provide you the ultimate in mattress comfort resulting in the most satisfying and restorative sleep possible. We do this with innovative design, hard work, and by being honest with our customers. With more than 20 retail stores and a national internet call center, unfortunately, you will have some unsatisfied customers. This is why, when you purchase on line, we offer a 30 day sleep trial (you are required to pay return shipping, just like the nationally advertised brand). When you purchase in one of our retail stores, you get a 30 day comfort exchange (since you’ve tried the bed). The salesperson, in this case, should have honored the on line policy since you were referred via our internet store. We have addressed this issue with our salespeople, and do not foresee any problems in the future. Our beds will continue to sell because they enhance the sleep of a majority of our customers. Just ask the thousands who are enjoying them right now.
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