Automobile Acceptance Complaint - Bad Customer Service
RIVERDALE, GEORGIA -- I have had nothing but bad luck with this company. First of all I have a pos car that I have spent a lot of money on. I have went in the hole trying to keep the repairs on this car up. My credit score has increased a lot so therefore I'm trying to trade this car in. I have never been late I live out side of Atlanta so I send my payment in by UPS so therefore I'm able to track the payment to see if it was delivered. Keep in mind UPS sometimes drop the ball and thats fine but I have never been over 5 days late never.
The people at Automobile Acceptance are very RUDE!!! I feel as though all of them should be without a job. I think I work damn hard each day and I drive a pos and I deserve sooooo much better!!! I get different people calling my job being rude telling me what I better do or else. I have stated over and over again don't ever call my job talking to me like I'm a child.
I have had my credit pulled like 2 or 3 times just in 07 and I always check to make sure I'm on top of my game. Well it plainly states for Automobile Acceptance I've never been late always pay on time as agree but they calling my job, calling my home talking about what I better do or else. I try my best to stay calm when dealing with these people because I know how I can get. I know they are just full of bs!!! I'm so put out with these folks I can't understand for the life of me how they have still have a job and they have no people skills at all.
I went to trade my car back in Sept. the dealership was going to pay off my car and I was going to get a much better car a luxury car at that. The only reason why I didn't go for it at the time was because of the down payment. Now I'm ready and I go to trade it in on Sat. I had a payment that was due on Fri. 2/2/08 I sent it in by UPS well I get to the dealership and they run my credit it's good everything good they call to see how much is my payoff. The manager she's new she tells the guy she can't give him that info. so he hands the phone to me and she starts saying to me your payment isn't here you are behind I will not give you a payoff. That is illegal and if I have to I will get a lawyer I'm getting up outta this car. I hard hard everyday and I refuse to keep giving my hard earned money to these FOOLS!!! I'm so fed up I have even called Clark Howard, and Fox 5 I refuse to deal with these people. I will never refer any one to these people. I know if the Lord has something else for me no one can stand in my way.
To the others that has had problems please keep complaining. I'm telling you I'm going do everything I can to make sure if these people talk to customers better or see if they shut the place down!!!