Monarch Med-Spa Complaint - Only in it for the money
KING OF PRUSSIA, PENNSYLVANIA -- I purchased treatments from Monarch Med-Spa for which I had to wait 2 months an appointment. The day of my appointment it snowed several inches, the roads were icy and there were many accidents. I live almost 30 miles from Monarch and drive a car which is not good in the snow. I contacted Monarch to reschedule but was informed I would be charged $75 for cancelling, regardless of the weather.
They quoted their 24-hr cancellation policy which does not include any flexibility for actual emergencies, weather-related or otherwise. They fully expect clients to drive from where ever they may be coming from and risk getting into an accident or worse just to come in for a cosmetic appointment. Several times in the past two years they have cancelled my appointments within a few hours of the appointment time due to their scheduling conflicts, but did not compensate me for the inconvenience they caused or the lack of 24-hours notice they gave me. They do not seem to care about their clients; only about the money they can get from them. I have already spent several thousand dollars on treatments but Monarch does not seem interested in keeping customers or treating them fairly. They will now lose quite a bit of money from other treatments I was going to schedule as well as referrals I will not give out.
Their lack of customer service and poor treatment of clients shows just how little they care about their clients, but they would rather charge $75 than keep a long-time client.