US Airways Informative - Lost Luggage Claim
WASHINGTON, DC -- US Airways PAID my lost luggage claim! What a surprise, after reading so many complaints about airlines giving consumers the run-around. My tips for success (I guess, maybe I was just lucky):
1. Document clearly. I used a table format.
2. Tell a clear story, point by point (travel specifics, what was lost and IS reimbursable, what was lost and is NOT reimbursable, who I spoke to, on what dates, what was said).
3. Include receipts and use a highlighter to mark everything.
In other words, make it very easy for someone to review, understand, and make a decision on your claim.