USA Wallpaper Complaint - Do Not Order From USA Wallpaper (Also Called Decorate With Style) - Wallpaper
DO NOT ORDER FROM THIS COMPANY! AND IF YOU DID AND CAN'T GET YOUR MONEY BACK CONTACT THE BETTER BUSINESS BUREAU (BBB.org)(see below directions)
I found wallpaper I liked at local store but was hoping to get it cheaper. I had seen the ads for USA Wallpaper and called to see if they had the wallpaper, and if so the availability, and price. I talked to Barb who put me on hold while she checked. She came back and said that it was available, there was plenty in stock, and it would ship out immediately. SO I placed the order with a comp card I had (which is not as easy to dispute as a cc - although I have already)and was told that I would receive a confirmation email and I would receive the wallpaper in 5 days. I did not get an email but a few days later Barb called back to say that the wallpaper was back ordered and she had no idea when it would be back in stock. She asked if I wanted to wait or cancel. I told her I wanted to cancel since she had no idea when it would be available. She told me my card would be credited. I asked why I was charged when the wallpaper was not available. She had no explanation but said she would send an email when accounting ran my credit. When again no email I called and was told this time it takes "one billing cycle - 30 days" per their policy. I said that was ridiculous since the order was never placed since the wallpaper was not available.
IT HAS NOW BEEN 60 DAYS WITH NO REFUND. I have called countless times and they keep saying the same thing - that they will contact accounting and send me an email. When I have asked to speak to a supervisor or manager they just give me to someone else. I have spoken to Barb, Deb, Leslie, Dawn, and Amy. The last time Dawn and Leslie told me it takes "one to two billing cycles" I told them I was looking at their policy online right then and it says "ONE" which is ridiculous in my case because there was no order!!!! Today I "googled" USA Wallpaper complaints and found so many people with the same issues. Several suggested contacting the Better Business Bureau and I just did. If you have the same problems with USA Wallpaper/Decorate with Style go to BBB.org and put in the their zip code which is 44870. On the next screen on the right is a turquoise box where you'll see the first section is called "BBB For Consumers" click on "Complaints" which is the 2nd choice down. On the next screen scroll down to "File a Complaint" which is 2nd from the bottom. Follow the prompts and you will be able to write your case. USA Wallpaper's address is 2419 East Perkins Avenue, Sandusky, Ohio, 44870. Hopefully if enough people complain to the BBB something will be done.
I wonder how much money USA has stolen because people don't check to see if they issued the credit. I think that's their scam - there is no other reason or excuse for this. SAVE YOURSELF THE HASSLE - DO NOT ORDER FROM USA WALLPAPER!
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