Reliance Reocation and American Knight Movers Inc. Informative - Beware of Reliance Relocation/American Knights Movers
HOUSTON, TEXAS -- I went online to 123movers.com to acquire about getting a moving quote, my advise to anyone else this website uses a bunch of scamming companies to sale your information to, all promising to move you furniture for dirt low prices and quotes and then jack the prices up after they get you stuff on the truck where you can no longer get to them!
I was quoted a really low rate to move my furniture from Texas to Maryland $900 to be exact from Reliance Relocations. I was informed that I would pay a deposit at that time to hold the arrangements, then when they pick my stuff up to pay half of the remaining balance. At the time I asked them who would be moving my furniture if Reliance Relocations were using their own movers or if they hired another company to move my things. I was told Reliance Relocation would be moving me, they use their own movers. That was wrong they hired another company which I didn’t find out about until the movers finally made out to me to pick up my furniture. After waiting for two days and calling constantly to find out where the movers where. Finally I was told that they would be there that day, I waited and waited… the next morning I received a phone call from the movers stating that they would be there to pick up my furniture that afternoon. Well late that evening around 10 o’clock, they finally arrived. After packing up my things and getting it on the truck the driver turns around and tells me that they will give me a great deal and its better if they charge by the square foot instead of the weight because it will save me more money and to trust him. After signing all of the paperwork I was informed that Reliance Relocation was not moving me that they had hired (or outsourced) another company to move me. Well American Knights Moving and Storage Inc. was the outsourced company and the driver then tells me that it will cost me around $3000 to move my stuff to Maryland.
I told him I will not pay that and to unload my furniture off the truck and put it back, because that is not what I was quoted. He then started to negotiate with me as if he could bargain with the price. So he said ok how about $2000 and that he couldn’t do any less than that or he would get in trouble by his boss. I told him no and to take my furniture off of that truck. He wasn’t willing to take the furniture off and told me to call his manager at the number on top of the form. I told him that I had already paid a deposit when I made the arrangements through Reliance Relocation and the check that the driver had already took from me was to cover the first half of the remaining balance, he told me he had no information about that. So he took off with my things and my check.
So I called Reliance Relocation and left several messages concerning the movers asking for more money and I received no phone calls back. I called for several days, until I got the hit that I guess to them it no longer was their problem. So I called the number that was on the paperwork from the driver, I spoke with the supervisor and he was completely unaware of went on (or so he said). The driver made it seem as if I was unwilling to pay for the supplies that they used to move my things, and by the way I had almost all of things packed in boxes and taped up already, the movers used every bit of three large boxes and the tape to tape them up and the blankets to wrap my couches. That came up to $200. And they moved my furniture from a storage unit to their truck, so everything was already packed up and ready. So they really didn’t do any real work, but move my things five feet to the truck. I told the manager that I had no problem paying for the supplies, as inflated as they were, I will pay for the services that I received I have no problem paying for what I used, but I will not pay more than what I was promised and I had that quote in writing.
He assured me that my shipment was not going to cost anywhere near $3000, he had unloaded my shipment that morning and it was nowhere near a $3000 shipment. The manager looked up my shipment and from what I was quoted I had a little over what I was said in weight, so with the deposit and the first half of m y payment they received I owed around $1000 more. I was shocked because I had not planned on paying that much because that is not what I was quoted. I would have gone with another company for that amount of money or I would have moved myself which is what I originally planned on doing from the beginning. But since Reliance Relocations gave me a really good quote I went with them and canceled all other plans. And here is was I would end up paying twice as much as I planned. But at that time I had no other choice because they informed me that my shipment was already on the road to me, so I couldn’t get it back and it had been shipped out of Houston. So I told him to send me something to my email so I had something in writing so I wouldn’t be hit up for any extra fees after the shipment arrived in Maryland. He sent me the invoice so that I had proof of the final payment.
Two weeks later I got a phone call from someone telling me that the driver would be at my address to deliver my furniture in about 24-48 hours. At that time I had waited for the movers for over a week and my employer had sent me out of state, I was not in the area to receive my goods, so the American Knights office in Houston threatened to send my furniture back if I didn’t find someone to be at my apartment and have the remaining balance I owed, within the hour. If I didn’t pay it or find someone, they would send it back to Houston and then I would have to pay double to get my furniture sent back again. I asked about the free one month storage that was included with everything I also had that in writing as well, American Knights told me they didn’t care that was an agreement I had with Reliance Relocation, not with them.
After calling Reliance Relocation and complaining, Reliance Relocation in so many words told me that they had been dealing with American Knights for several years and they had never had any problems with their movers or the company and they in so many words didn’t believe me about the allegations. Reliance Relocation felt that I was being unreasonable with the moving company and I didn’t give them efficient time to make any other arrangements with my furniture, when I asked about the free month of storage I was told that that had to be arranged ahead of time, when I explained that American Knights didn’t give me any notice as to when my shipment was to be delivered ahead of time and that was why I was in the predicament that I was in, Reliance Relocation told me I didn’t give American Knights the proper notice about not being available for the shipment drop off. But they have nothing to do the drop off shipment at this point and that at this point the responsibility falls on me.
After making impossible arrangements the movers finally arrived to delivery my things, and because they couldn’t get the truck close to the front door to bring in the furniture easier, the drive told me I had to pay an extra charge in addition to the final payment.