US Bank Informative - Bank steals customers money
ST PAUL, MINNESOTA -- Just wanted to share with others how US Bank treats their customers.... Below is a copy of my email to US Bank:
I just want to make it clear how disappointed I am with US Bank’s service or lack thereof.
I made an online payment on the 20th of January, this was my first online payment with US Bank, and your system indicated that all was well with the transaction, printed out the confirmation of payment.
To my surprise I received a phone call with the rep indicating my loan is past due. What! Well apparently a check digit was missing or something, WOW, Just getting a call now, 14 days later…….. No email message, no phone message, nothing.
C'mon, does US Bank really expect to retain customers by using a really crappy system and then charge the customers for this system through late charges and phone payment service charge? I say no thanks!!
I’ll let you know this, I WILL NEVER HAVE ANOTHER ACCOUNT WITH US BANK AGAIN, OF ANY KIND.
Wells Fargo may be expensive, but at least you get good service!