Token's Jewelry Informative - Broken Necklace - Jewelry
INTERNET -- I purchased a "Hot Diamond" pendant for my daughter for Christmas. I purchased it at the end of November, 2007, to ensure that I would receive it in time. I would also like to mention that I have purchased this brand before (not from this web site) and it was very nice and has held up well.
At the time of my purchase, I noted that there was a 30-day return policy. When I received the necklace, I promptly opened it up to make sure it was in perfect condition and everything looked fine. So, I wrapped it up and put it away until Christmas.
To make a long story short, my daughter wore the necklace two times in early January and the chain broke. When she called Tokens Jewelry to see what they could do, they said they had a 30-day return policy. She advised she had received it as a gift for Christmas and could provide the receipt. And, she reminded them that I had to order early to ensure getting it in time for Christmas.
Chris, at Token's Jewelry, said he would see if the vendor would be willing to accommodate us because his store couldn't (the 30-day return policy had expired by a few days). That seemed like a nice compromise.
It has now been over two weeks and neither she nor I have heard anything further and I would expect that we won't. I will just buy another chain to replace the broken one (from another vendor).
So, I am relating this story to anyone purchasing something for Christmas or any occasion--where you have to buy in advance. Don't buy from someone unless they have an extended return policy for gifts, especially during the holidays or you could get burned. As for me, another valuable lesson learned.