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Token's Jewelry Informative - Broken Necklace - Jewelry

Review by 47836 on 2008-02-04
INTERNET -- I purchased a "Hot Diamond" pendant for my daughter for Christmas. I purchased it at the end of November, 2007, to ensure that I would receive it in time. I would also like to mention that I have purchased this brand before (not from this web site) and it was very nice and has held up well.

At the time of my purchase, I noted that there was a 30-day return policy. When I received the necklace, I promptly opened it up to make sure it was in perfect condition and everything looked fine. So, I wrapped it up and put it away until Christmas.

To make a long story short, my daughter wore the necklace two times in early January and the chain broke. When she called Tokens Jewelry to see what they could do, they said they had a 30-day return policy. She advised she had received it as a gift for Christmas and could provide the receipt. And, she reminded them that I had to order early to ensure getting it in time for Christmas.

Chris, at Token's Jewelry, said he would see if the vendor would be willing to accommodate us because his store couldn't (the 30-day return policy had expired by a few days). That seemed like a nice compromise.

It has now been over two weeks and neither she nor I have heard anything further and I would expect that we won't. I will just buy another chain to replace the broken one (from another vendor).

So, I am relating this story to anyone purchasing something for Christmas or any occasion--where you have to buy in advance. Don't buy from someone unless they have an extended return policy for gifts, especially during the holidays or you could get burned. As for me, another valuable lesson learned.
Comments:9 Replies - Latest reply on 2008-02-05
Posted by Anonymous on 2008-02-04:
DianeC, nice review. I am currently looking for a good chain to use for my cross.

I'm just curious, here. Does your daughter have long hair? I've broken multiple chains, attempting to pull my hair loose from them. It doesn't seem to matter what material they are made of...
Posted by Anonymous on 2008-02-04:
Good review, thanks for the info on Token's Jewelry.
Posted by Principissa on 2008-02-04:
Good review diane. I feel bad that your daughter can't enjoy her necklace. Even if they weren't going to help you at least an acknowledgment that "hey, we know the necklace is broken, but we can't do anything for you." would be nice.
I also agree with Leela. I have hair down past my shoulder blades and I am constantly breaking the heart pendant I got last Mother's Day. It doesn't matter what kind of chain we get, my hair gets caught in it and it breaks.
Posted by Anonymous on 2008-02-04:
Thanks for the comments. She has shoulder length hair. She hasn't had any problems with her other chains--that I know of. This brand has been very good in the past, so I think maybe this particular one was just defective. It broke at the loop--where you attach the chain. No biggie though. I'll probably have her take it to a jeweler. They should be able to fix it for minimal charge. I just hate to spend money on something that should still be usable. Oh well.
Posted by Anonymous on 2008-02-04:
Dianec, good review and info, sorry for your daughter's gitf.
Posted by Anonymous on 2008-02-05:
Thanks, Lidman.
Posted by Nohandle on 2008-02-05:
Dianec, how about a friendly reminder this October or November for the individual who enjoys shopping early to avoid crowds and insure availability? Gives a new meaning to the 30 day return policy, doesn't it? Do encourage your daughter to have the piece repaired at a local jeweler. In the past I've found the price to be reasonable.
Posted by chris513 on 2008-02-05:
It's not me...it's a different Chris
Posted by Anonymous on 2008-02-05:
Thanks Nohandle. We will definitely get it repaired. I know--you think you're doing a good thing getting your shopping done early. I'll just have to check the return policies to make sure a longer one is in place next time.

Chris--okay, we believe you!

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