Walt Disney World Complaint - Dispute/customer Service
ORLANDO, FLORIDA -- The Disney Store charged me over $1900 for 3 days worth of base park tickets for 2 adults and 3 children. I was assured I was only being charged a one time fee of $980, but to my dismay, while I was enjoying a character breakfast @ 1900 Park Fair for my daughters birthday my card was denied. I spent half of my vacation trying to get my money returned. Guest services could not help, cast members on the hotel property could not help, even the store where I purchased the tickets could not help. I emailed Robert Iger CEO of Disney, no response. This extra money was supposed to be for spending while on vacation. Now I'm just fighting to get back what was rightfully mine to begin with. I have a quote directly from the CEO of Disney. "At Disney, each one of us is responsible for upholding our excellence and integrity. This means acting responsibly in all professional relationships, in a matter consistent with the high standards we set for our business contact." I don't feel anyone has yet to act responsibly on this matter, I do not feel that excellence was upheld, and I do not feel they are consistent with their high standards.
Oh how Mr Walt himself would be turning in his grave! Unless Disney can prove me wrong I will fight till the end to be heard!
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