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Dennys Restraunt - Lawrence, MA Complaint - Didn't receive FREE drink or desert on Frequent Diner Card

Review by Denny rest. complaint on 2008-02-05
LAWRENCE, MASSACHUSETTS -- A friend & I had a Dennys frequent diner card (older one) that after 10 meals one gets a FREE entree as well as a free beverage and desert (not obtained earlier). We have used these cards before with no problems. This time the waiter in the Lawrence Dennys mentioned that the new cards NOW state the entry must be taken from the from the senior menu. They said since we had an OLD card that they would honor the meals being ordered from regular menu. They then charged us for our beverages and refused to honor the desert. The only difference between the old and new card is that the entree now has to be off the senior menu. BOTH cards still show free beverage after buying 3 meals and a free desert after 7 meals... ONE can wait and used all three after the purchase of 10th meal.

I FEEL we shouldn't have been charged for our beverages and we SHOULD have rec'd a free desert. If this is the way Dennys wants to operate I will spread the word on this subject to my other friends. We used to like Dennys but this really irks me. KA - Lowell, MA
Comments:10 Replies - Latest reply on 2008-02-05
Posted by CrystalSword on 2008-02-05:
Unfortunately, being on a restricted budget, we don't eat out often, and Denny's is pricing themselves right out of our budget!! They don't have the cards here, at least they have never been offered here.
Posted by chris513 on 2008-02-05:
Everytime I go to denny's, it is about 3 in the morning and I am hammered. Interesting crowd at 3AM...
Posted by GothicSmurf on 2008-02-05:
That's when scary people like me come out!
Posted by chris513 on 2008-02-05:
I knew we had met at one point or another!
Posted by chris513 on 2008-02-05:
BTW, congrats on your new star!
Posted by GothicSmurf on 2008-02-05:
Thanks much!
Posted by chris513 on 2008-02-05:
I would definitely say that you have earned it. You have put up alot of helpful posts and advice over the past couple of months.
Posted by StraightShooter on 2008-02-05:
So if you order and pay for 10 meals off of the regular menu your free meal has to come off the senior menu, even if you're not a senior? If that's the case then that really is a bogus deal.
Posted by Principissa on 2008-02-05:
I lived at Ihop or Denny's. Right after the Rocky Horror Picture Show. Scaring all the weary travelers with my socially unacceptable leather clothing and choke chains. Ahh good times, good times.
Posted by StraightShooter on 2008-02-05:
You probably could have been mistaken for a server from what I've seen in some Denny's in the wee small hours.

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