Dennys Restraunt - Lawrence, MA Complaint - Didn't receive FREE drink or desert on Frequent Diner Card
LAWRENCE, MASSACHUSETTS -- A friend & I had a Dennys frequent diner card (older one) that after 10 meals one gets a FREE entree as well as a free beverage and desert (not obtained earlier). We have used these cards before with no problems. This time the waiter in the Lawrence Dennys mentioned that the new cards NOW state the entry must be taken from the from the senior menu. They said since we had an OLD card that they would honor the meals being ordered from regular menu. They then charged us for our beverages and refused to honor the desert. The only difference between the old and new card is that the entree now has to be off the senior menu. BOTH cards still show free beverage after buying 3 meals and a free desert after 7 meals... ONE can wait and used all three after the purchase of 10th meal.
I FEEL we shouldn't have been charged for our beverages and we SHOULD have rec'd a free desert. If this is the way Dennys wants to operate I will spread the word on this subject to my other friends. We used to like Dennys but this really irks me. KA - Lowell, MA