North American Bancard Informative - Shoddy Customer Service and Shoddy Business Practices
LURAY, VIRGINIA -- Early In Jan I was called by North American Bancard and was told about great credit card rates for my business. They sounded great so I went with them and cancelled with my old bank. North American sent me the hardware in the mail I hooked it up and it would not work. I called Tech Support and told them that it would not dial and process a card. After a few minutes of going through different codes I was asked if I was on dial up or DSL. When I informed them that I was on DSL I was told I would have to have a router. Tech Support told me I would have to buy the router to make it work. I had to go to a supervisor before North American agreed to send me a router. When it came I hooked it up and still no luck. I sat on the phone for approx 90 minutes going through code changes with a tech support person and could not get it to work. I was told they would have to contact my phone service provider to figure out how to make their equipment work with my provider! I then called customer service to cancel my contract because they could not get me up and running. I was told I would have to send the equipment back and I would have to pay the shipping. Again, the first word out of anyones mouth in this company is NO! Finally, a supervisor sent me a UPS label to have the equipment sent back. I was also faxed a termination letter which I signed and faxed back.
On 5 Feb 08 I am checking my bank account and there is a charge of $47.60 that North American is hitting me for. I called them up and they informed that they do not have my letter of cancellation on file. They have my returned credit card machine which would lead me to believe that I no longer have service with them. Right now as I am writing this I am trying to get a letter of cancellation from North American but they keep faxing me a letter I can't read. Do you want to know what their response was? It meets all the legal requirements.
They could not alter the font to make it readable. The best they could do is mail it! This is not a reputable company to deal with and I will personally make it a mission to dissuade anyone in my community from dealing with North American!